Terms of Service
Effective Date: 6/13/2025
Welcome to Chinese Heritage & Heart Atelier. By accessing and using our website, products, and services, you agree to comply with the following Terms of Service (the "Terms"). Please read them carefully.
1. Acceptance of Terms
By visiting our website, placing an order, or using our services, you agree to be bound by these Terms of Service, our Privacy Policy, Refund & Exchange Policy, and Shipping Policy. If you do not agree with any part of these terms, please do not use our website or services.
2. Eligibility
You must be at least 18 years old or have legal parental or guardian consent to use this website and make purchases.
3. Products & Descriptions
We make every effort to display product details, descriptions, and images accurately. However, due to the handcrafted nature of our items, slight variations in appearance, size, or fragrance may occur. These are not considered defects.
We reserve the right to modify or discontinue products at any time without prior notice.
4. Pricing & Payment
All prices are listed in Australian Dollars (AUD) unless otherwise stated. Prices are subject to change without notice.
We accept payments through authorized third-party payment processors. By providing payment information, you represent and warrant that you are authorized to use the designated payment method.
5. Orders & Cancellations
Orders may be canceled within 2 hours of placement by contacting us directly. After processing has begun, cancellations or modifications may not be possible.
We reserve the right to refuse or cancel orders for any reason, including suspected fraud, unauthorized use, or inventory errors.
6. Shipping & Delivery
Please review our full Shipping Policy for details.
Delivery times are estimates only and may be affected by customs, carrier delays, or unforeseen circumstances. We are not responsible for delays outside our control.
7. Returns, Refunds & Exchanges
Please refer to our Refund & Exchange Policy for detailed information on returns and exchanges.
Your statutory rights under the Australian Consumer Law are not excluded by this policy.
8. Intellectual Property
All content on this website, including product names, designs, logos, images, text, and graphics, are the property of Chinese Heritage & Heart Atelier and protected by intellectual property laws. You may not reproduce, distribute, or use our content without our prior written consent.
9. Limitation of Liability
To the extent permitted by law, Chinese Heritage & Heart Atelier shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services.
Nothing in these Terms excludes your rights under the Australian Consumer Law, including guarantees relating to product quality, fitness for purpose, and acceptable standards.
10. Force Majeure
We are not responsible for any delays or failures due to circumstances beyond our control, including but not limited to natural disasters, pandemics, wars, strikes, or transportation disruptions.
11. Governing Law
These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of UK.
Company Name: MICROS INNOVATION TECHNOLOGY LTD
Company Address: Stockport Road, Manchester, England.(THIS
IS NOT A RETURNING ADDRESS）
12. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time. Updates will be effective once posted on our website with the updated effective date.
13. Contact Us
If you have any questions regarding these Terms of Service, please contact us: