Privacy Policy

Effective Date:6/13/2025

At Chinese Heritage & Heart Atelier, we value your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, store, and protect your information in compliance with the Australian Privacy Act 1988 and applicable international regulations.

1. Information We Collect

We may collect the following types of personal information when you visit or purchase from our store:

Full name
Shipping and billing address
Email address
Phone number
Payment information (processed securely via third-party payment processors)
Purchase history
IP address and device/browser information IP
Cookies and usage data Cookies

2. How We Use Your Information

We collect your personal information for the following purposes:

To process and fulfill your orders
To communicate with you regarding your orders, returns, or inquiries
To personalize your shopping experience
To provide customer support
To process payments and prevent fraud
To comply with legal obligations
To send promotional emails (only with your consent)

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Improve website functionality
Analyze site traffic
Remember your preferences
Provide targeted advertising (only if consented)

You may control cookie settings through your browser preferences.

4. Third-Party Services

We may share your personal information with trusted third-party service providers for purposes such as:

Payment processing
Shipping and logistics
Marketing and email services
Website analytics

All third-party providers are obligated to protect your information and only use it for the purposes specified.

5. International Data Transfers

As we operate internationally, your personal information may be stored or processed in countries outside of Australia, subject to appropriate safeguards under the Australian Privacy Act.

6. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

7. Your Rights

Under the Australian Privacy Act, you have the right to:

Access the personal information we hold about you
Request correction of any inaccurate or incomplete information
Withdraw consent to marketing communications
Request deletion of your personal data (where applicable)

To exercise any of these rights, please contact us:

📧 Email: chineseheritageheartatelier@gmail.com

8. Retention of Data

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

9. Privacy Policy Updates

We reserve the right to update this privacy policy at any time to reflect changes to our practices or legal obligations.

10. Contact Us

If you have any questions or concerns regarding this privacy policy, please contact us: